Relevance verified: 16/04/2026
Who We Are
Rolletto Casino operates this website at rolletto-ukcasino.com. Our registered address is 45 Buckingham Gate, Floor 3, London SW1E 6AF, United Kingdom. We hold a valid gambling licence issued by the UK Gambling Commission under licence number OGL/2024/1798/1048.
We act as the data controller in respect of the personal information we collect through this website and through your use of our services. This means we are responsible for deciding how and why your personal data is used.
If you have any questions about how we handle your personal data, you can contact us at:
Email: [email protected] Telephone: +44 20 7834 9217 Post: 45 Buckingham Gate, Floor 3, London SW1E 6AF, United Kingdom
The Legal Framework
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are also bound by the Privacy and Electronic Communications Regulations (PECR) and the requirements set by the UK Gambling Commission, including obligations relating to anti-money laundering, responsible gambling, and the verification of customer identity.
What Personal Data We Collect
When you register an account, use our services, or contact us, we may collect the following categories of personal information:
Identity information such as your full name, date of birth, username, and copies of identification documents including your passport or driving licence.
Contact information including your home address, email address, and telephone number.
Financial information such as payment card details, bank account information, transaction history, and records of deposits and withdrawals.
Technical information including your IP address, browser type and version, device identifiers, time zone settings, and information about the operating system you use.
Usage data including pages visited on our website, the date and time of your visits, how long you spent on certain pages, and the links you clicked.
Gambling activity data including your betting history, game preferences, session duration, staking patterns, and any self-exclusion or responsible gambling measures you have requested.
Communications data including records of messages exchanged between you and our customer support team, whether by email, telephone, or live chat.
Verification data obtained through third-party identity and age verification processes, including information returned by credit reference agencies and fraud prevention databases.
How We Collect Your Personal Data
We collect personal data in the following ways:
Directly from you when you fill in our registration form, make a deposit or withdrawal, contact our support team, respond to a survey, or update your account details.
Automatically through cookies and similar tracking technologies when you browse our website. Our Cookie Policy explains this in more detail and is available at rolletto-ukcasino.com/cookie-policy/.
From third parties including identity verification providers, fraud prevention agencies, credit reference agencies, payment processors, and publicly available sources.
Why We Use Your Personal Data
We rely on several legal bases under the UK GDPR to process your personal data.
Performance of a contract. We need to process your personal data to open and manage your account, process transactions, pay out winnings, and provide you with access to our games and services. Without this information, we cannot offer you our services.
Legal obligation. As a licensed gambling operator, we are legally required to verify your identity and age before allowing you to gamble, to carry out anti-money laundering checks, to maintain records of transactions, and to comply with instructions from the UK Gambling Commission and other regulatory bodies. We are also required under the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 to monitor and report suspicious activity.
Legitimate interests. We process certain data to detect and prevent fraud, to protect the security of our platform, to improve our services based on how users interact with the site, and to ensure the integrity of our games. We have carried out a legitimate interests assessment in each case and are satisfied that our interests do not override your rights and freedoms.
Consent. Where we rely on your consent, for example to send you marketing communications or to place non-essential cookies on your device, we will ask for your agreement before doing so. You can withdraw your consent at any time.
Vital interests. In circumstances where we have reason to believe that a customer may be at risk of harm through problem gambling or otherwise, we may process personal data to the extent necessary to protect that individual’s wellbeing. This is consistent with our obligations under the Gambling Commission’s Social Responsibility Code.
Responsible Gambling and Safer Gambling Checks
Because we operate under a UK Gambling Commission licence, we are required to take active steps to prevent gambling-related harm. As part of this duty, we may:
- Monitor your gambling behaviour and intervene if patterns suggest potential harm
- Use financial vulnerability checks, including data from credit reference agencies, to assess affordability
- Cross-reference your details against the GAMSTOP self-exclusion register
- Implement mandatory cooling-off periods, deposit limits, or account restrictions where appropriate
- Share information with authorised third parties where required by the Gambling Commission’s Social Responsibility provisions
These activities are carried out under our legal obligations as a licensed operator and form a fundamental part of how we conduct our business in the UK.
Marketing Communications
If you have given us your consent, we may contact you by email, SMS, or push notification with information about promotions, bonuses, and new games. We will never send marketing communications without a valid legal basis for doing so.
You can opt out of marketing at any time by:
- Clicking the unsubscribe link in any marketing email we send you
- Adjusting your communication preferences within your account settings
- Contacting us at [email protected]
Opting out of marketing will not affect the operational messages we send you about your account, such as transaction confirmations or security alerts.
Who We Share Your Data With
We do not sell your personal data to any third party. However, we do share it with carefully selected organisations in the following circumstances:
Service providers who process data on our behalf, including payment processors (such as those handling Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency transactions), identity verification providers, IT infrastructure suppliers, and customer support platforms. These parties are bound by data processing agreements and may only use your data to provide services to us.
Regulatory and law enforcement authorities, including the UK Gambling Commission, Her Majesty’s Revenue and Customs (HMRC), the Financial Conduct Authority, the Information Commissioner’s Office, and the police or other law enforcement agencies where we are legally required or permitted to disclose information.
Fraud prevention agencies, where we share data to prevent financial crime, money laundering, and to protect the integrity of our platform. Information shared in this way may be held by those agencies and used by other organisations to make fraud prevention decisions.
Credit reference agencies, where we carry out affordability and financial vulnerability assessments in accordance with Gambling Commission guidance.
GAMSTOP and self-exclusion schemes, where applicable, to give effect to a self-exclusion you have registered.
Business transfers. In the event that we sell or restructure any part of our business, your personal data may be transferred to the acquiring party as part of that transaction, subject to equivalent protections remaining in place.
International Data Transfers
Where we transfer personal data outside the United Kingdom, we ensure that appropriate safeguards are in place. This may include the use of the UK’s International Data Transfer Agreement (IDTA), adequacy regulations, or standard contractual clauses approved by the Information Commissioner’s Office. We do not transfer personal data to countries without an adequate level of data protection unless we have a lawful mechanism in place to do so.
How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by law.
Under anti-money laundering regulations, we are required to retain identity verification and transaction records for a minimum of five years from the date your account is closed or the date of the relevant transaction. Records relating to gambling activity and responsible gambling interventions may be retained for longer where required by the Gambling Commission.
When data is no longer required, we delete or anonymise it securely.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to make our website work, to remember your preferences, and to help us understand how visitors use the site. Some cookies are strictly necessary for the site to function; others are used for analytics or marketing purposes and are only placed on your device with your consent.
Full details of the cookies we use and how to manage them can be found in our Cookie Policy at rolletto-ukcasino.com/cookie-policy/.
Your Rights Under UK GDPR
As a UK resident, you have the following rights in relation to your personal data:
Right of access. You can request a copy of the personal data we hold about you. We will provide this free of charge within one calendar month of receiving your request.
Right to rectification. If any personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
Right to erasure. In certain circumstances, you can ask us to delete your personal data. This right is not absolute and does not apply where we are required to retain data by law, for example for anti-money laundering or regulatory compliance purposes.
Right to restriction of processing. You can ask us to limit how we use your data in certain circumstances, for example while a query about its accuracy is being resolved.
Right to data portability. Where we are processing your data on the basis of your consent or to fulfil a contract, you can ask us to provide it to you in a structured, commonly used, and machine-readable format.
Right to object. You have the right to object to processing based on legitimate interests or carried out for direct marketing purposes. Where you object to direct marketing, we will stop processing your data for that purpose immediately.
Rights in relation to automated decision-making. We do not make solely automated decisions that produce legal or similarly significant effects about you. Where any automated processing is used as part of our responsible gambling or fraud prevention activities, a human review is available on request.
To exercise any of these rights, please contact us at [email protected] or write to us at 45 Buckingham Gate, Floor 3, London SW1E 6AF, United Kingdom. We may need to verify your identity before processing your request.
How We Keep Your Data Secure
We take the security of your personal data seriously and have put in place technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These include encryption of data in transit and at rest, access controls, secure storage systems, staff training, and regular security assessments.
If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office within 72 hours and, where required, inform you directly without undue delay.
Children
Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the registration process in accordance with our obligations under the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP).
If you believe that a child has provided us with personal data, please contact us immediately at [email protected] and we will take steps to delete that information.
Your Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK’s supervisory authority for data protection matters.
You can contact the ICO at:
- Website: ico.org.uk
- Telephone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please do contact us first at [email protected].
Changes to This Policy
We review this Privacy Policy on a regular basis to ensure it remains accurate and up to date. When we make changes that are material to how we process your personal data, we will notify you by email or by a prominent notice on our website.
Your continued use of our website following any update constitutes your acknowledgement of the revised policy.
Contact Us
For any questions or concerns about this Privacy Policy or about how we handle your personal data, please get in touch:
Rolletto Casino 45 Buckingham Gate, Floor 3 London SW1E 6AF United Kingdom
Email: [email protected] Telephone: +44 20 7834 9217 Website: rolletto-ukcasino.com