Relevance verified: 16/04/2026
Operator Details
Rolleto is operated by Santeda International B.V., a company incorporated under the laws of Curaçao, with registered Company Number 151296. The company is authorised to conduct its business activities in accordance with applicable Curaçaoan corporate legislation.
Licence and Regulatory Authority
Santeda International B.V. holds a valid gaming licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/1798/1048. This licence authorises the operator to offer games of chance in accordance with the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63), commonly referred to as NOOGH.
The Curaçao Gaming Authority is the official regulatory body responsible for the oversight and supervision of licensed gaming operators, ensuring that operations are conducted in a fair, transparent, and legally compliant manner.
Territory and Eligibility
The services provided by Rolleto are made available to eligible players in jurisdictions where online gaming is not prohibited by applicable local law. It is the sole responsibility of each player to ensure that accessing and using the platform is lawful in their country or territory of residence.
Age Restriction: Access to Rolleto is strictly restricted to individuals who are 18 years of age or older. The operator employs robust age verification procedures to prevent underage gambling. Any individual found to be under the legal minimum age will have their account suspended and any associated funds handled in accordance with applicable regulatory requirements.
Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
Santeda International B.V. is fully committed to the prevention of money laundering, terrorist financing, and financial crime. In accordance with applicable AML legislation and regulatory expectations, the operator has implemented a comprehensive AML/KYC framework, which includes the following:
Customer Due Diligence (CDD): All players are required to complete identity verification procedures prior to making withdrawals or at any point deemed necessary by the operator. Verification may include the submission of government-issued photographic identification, proof of address, and proof of payment method.
Enhanced Due Diligence (EDD): Where a player’s activity presents an elevated risk profile, enhanced due diligence measures will be applied. This may include requests for additional documentation, source of funds, or source of wealth declarations.
Transaction Monitoring: The operator continuously monitors player transactions for patterns or behaviours that may be indicative of money laundering, fraud, or other financial crime. Suspicious activity is assessed and, where appropriate, reported to the relevant competent authorities in accordance with legal obligations.
Record Retention: All records pertaining to customer identification and transactional activity are retained in accordance with the timeframes prescribed by applicable legislation.
Rolleto reserves the right to suspend, restrict, or close any account where verification requirements are not satisfied or where suspicious activity has been identified.
Data Protection
Santeda International B.V. processes personal data in accordance with applicable data protection legislation. Players are encouraged to review the Privacy Policy published on the website for full details of how personal data is collected, processed, stored, and protected. The operator applies appropriate technical and organisational security measures to safeguard personal data against unauthorised access, disclosure, alteration, or destruction.
Personal data will not be sold or disclosed to third parties except where required by law, necessary for the provision of services, or where the player has provided explicit consent.
Responsible Gambling
Rolleto is committed to promoting responsible gambling and to minimising the potential for gambling-related harm. The operator provides a range of tools and resources to assist players in maintaining control over their gambling activity, including:
- Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts.
- Session Time Limits: Players may restrict the duration of their gaming sessions.
- Self-Exclusion: Players who wish to take a temporary or permanent break from gambling may request self-exclusion through the platform.
- Reality Checks: Players may enable periodic notifications reminding them of the time spent on the platform.
- Account Closure: Players may request permanent closure of their account at any time.
Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from independent support organisations, including:
- GamCare: https://www.gamcare.org.uk
- BeGambleAware: https://www.begambleaware.org
- Gambling Therapy: https://www.gamblingtherapy.org
Dispute Resolution
In the event that a player has a complaint or dispute arising from the use of the platform, players are encouraged to contact the Rolleto customer support team in the first instance, providing full details of the issue. The operator is committed to resolving complaints in a fair, timely, and transparent manner.
If a complaint cannot be resolved to the player’s satisfaction through the internal complaints process, the matter may be referred to an independent alternative dispute resolution (ADR) body. Details of the applicable ADR mechanism are set out in the operator’s Terms and Conditions.
The operator’s complaint handling procedures are conducted in accordance with the applicable regulatory requirements under the operator’s Curaçao gaming licence.
Disclaimer
The information contained on this page is provided for informational purposes and reflects the operator’s regulatory and legal status at the time of publication. Rolleto reserves the right to update this page in accordance with any changes to its licensing status, regulatory obligations, or applicable legislation. Players are advised to review this page periodically to remain informed of any updates.